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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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James F

November 13, 2025

5  out of  5
rating by James F
"Highly recommend Karen Hughes Agency for quality service with all insurance needs!"
We responded:
"James - Thank you so much for your kind words and recommendation! We're thrilled to hear that you had a positive experience with us for your vehicle insurance needs. Providing quality service is our top priority, and we appreciate your trust in us. If you ever need any further assistance, please don't hesitate to reach out! - Karen Hughes State Farm Insurance "
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holly despain

November 12, 2025

5  out of  5
rating by holly despain
"Friendly and patient customer service and my premium for auto and renter's is less than 2/3 of what I have been paying elsewhere for auto alone."
We responded:
"Holly - Thank you for your wonderful feedback! We're delighted to hear that you found our prices competitive and appreciated the friendly and patient service from our team. Saving you money on both your auto and renter's insurance means a lot to us. Thanks again! - Karen Hughes State Farm Insurance"
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vanessa bonilla

November 7, 2025

5  out of  5
rating by vanessa bonilla
"Nancy was really friendly and nice! The service was great — everything went smoothly, and she explained everything clearly and made sure I understood. Overall, an excellent experience!"
We responded:
"We are so happy to hear you had an excellent experience, Vanessa. Nancy loves helping people and we believe she shows that by making sure you understand everything from beginning to end. Thank you for allowing Nancy to assist you and for choosing us. - Karen Hughes State Farm Insurance "
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Amanda Grogitsky

November 7, 2025

5  out of  5
rating by Amanda Grogitsky
"Loved loved loved all of Nancy’s help! She helped me understand everything and so much more! Thank you so much for making this so easy!"
We responded:
"Amanda, we are thrilled to hear that Nancy was able to help you. She loves going the extra mile to help our customers understand their insurance. Thank you for choosing us. - Karen Hughes State Farm "
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Rory Collins

October 27, 2025

5  out of  5
rating by Rory Collins
"Nancy was very caring and helpful. Very knowledgeable in helping me get things setup. I would recommend her to anyone that needs insurance."
We responded:
"We couldn’t agree with you more. Nancy is incredibly caring and helpful. We are blessed to have her on our team. We are also happy to hear she was able to get your insurance all set up. We look forward to serving your insurance needs for many years to come. - Karen Hughes State Farm Insurance "
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R B

October 22, 2025

5  out of  5
rating by R B
"Very helpful and very knowledgeable. Very calm and I felt comfortable speaking with her while going through the process."
We responded:
"We are happy to hear about your pleasant experience with our office. We pride ourselves on helping people and are happy to hear we could do that for you. Thank you for placing your trust with our office. We appreciate your business. - Karen Hughes State Farm Insurance "
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Xitlaly Perez

September 17, 2025

5  out of  5
rating by Xitlaly Perez
"Had a great experience with Karely, she did an amazing job being able to assist me. Karen Gross State Farm office overall gave me an amazing experience!"
We responded:
"Thank you so much for sharing your experience! I’m so happy to hear that Karely was able to assist you so well and make your visit a great one. We truly appreciate your kind words about our entire team here at the Karen Gross State Farm office. It means a lot to us to know we’re making a positive difference for our customers. Please don’t hesitate to reach out if you ever need anything else—we’re always here to help! - Karen Gross State Farm Insurance"
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Bri Valdez

September 12, 2025

5  out of  5
rating by Bri Valdez
"Best service and the staff is superb!"
We responded:
"We think you are superb too Bri! Thank you for the 5 star review. We appreciate it. - Karen Gross State Farm Insurance"
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Steven Morelos

September 12, 2025

5  out of  5
rating by Steven Morelos
"Had an amazing experience at this office one of the team members helping me Karely made setting up my policy easy and answered all my questions. She was incredibly helpful and kind, she made my experience stress free."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Karely provided you with exceptional service and made setting up your life insurance policy easy and stress-free. We truly appreciate your feedback and look forward to assisting you again in the future! - Karen Gross State Farm Insurance"
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Paul Zuniga

September 12, 2025

5  out of  5
rating by Paul Zuniga
"I recently had the pleasure of working with Lupe at state farm to get a life insurance quote, and I couldn't be more impressed. From the very beginning, Lupewas friendly, knowledgeable, and incredibly helpful. She took the time to explain all my options clearly and answered all my questions with patience and professionalism. If you are considering life insurance or just need some who knows everything on insurance. I highly recommend reaching out to Lupe at state farm. She made a potentially stressful decision feel like a smart, confident step forward."
We responded:
"Paul - Thank you for sharing your wonderful experience! We're so glad to hear that Lupe provided friendly, knowledgeable, and patient support throughout your life insurance quote process. Your recommendation means a lot to us, and we're happy Lupe could make the decision easier and more confident for you. If you ever need anything else, we're here to help! - Karen Gross State Farm Insurance"
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Michael Musgrove

September 12, 2025

5  out of  5
rating by Michael Musgrove
"This was my first time with State Farm and Nancy made it a great experience. She was very kind, informative, and made getting my auto quote simple and easy. Highly recommend reaching out to her if you’re looking for insurance help!"
We responded:
"Michael, We're delighted to hear that Nancy made your first experience with State Farm so positive by providing kind, informative, and easy assistance with your auto quote. We appreciate your recommendation and look forward to helping you with any future insurance needs! - Karen Gross State Farm Insurance"
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Elidia Mendoza

September 4, 2025

5  out of  5
rating by Elidia Mendoza
"Very friendly just love her Lupe ochoca"
We responded:
"We love Lupe as too! She brings amazing energy to the office every single day. Her positive attitude and enthusiasm uplift everyone around her, making the workplace a brighter and more enjoyable environment. Life at work is so much better with Lupe around—she truly makes a difference and inspires us all to do our best. We appreciate you and the 5 star review Elidia! - Karen Gross State Farm Insurance"
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Edgar Caro

August 30, 2025

5  out of  5
rating by Edgar Caro
"Exelente atención e información.. gracias"
We responded:
"Muchas gracias por tus amables palabras. Nos alegra saber que la atención e información que recibiste fue excelente. ¡Esperamos verte de nuevo pronto! Thank you very much for your kind words. We are glad to hear that the attention and information you received were excellent. We look forward to seeing you again soon! - Karen Gross State Farm Insurance"
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Soul Acevedoo

August 19, 2025

5  out of  5
rating by Soul Acevedoo
"Amazing costumer service! Recommend Lupe she the best!!😭🖤🖤🖤"
We responded:
"Thank you so much for your kind words! 🙌😊 We're thrilled to hear you had an amazing experience with Lupe! She's truly the best! 🖤💯😭 Looking forward to serving you again soon! 🌟✨ - Karen Gross State Farm Insurance"
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Marcos Escobar

July 21, 2025

5  out of  5
rating by Marcos Escobar
"Muy buen servicio!"
We responded:
"¡Muchas gracias por tu comentario! Nos alegra saber que quedaste satisfecho con nuestro servicio. Thank you very much for your review! We are glad to know you were satisfied with our service. Karen Gross State Farm Insurance Agency"
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Ana Juarez

July 11, 2025

5  out of  5
rating by Ana Juarez
"Nancy was incredibly helpful in walking me through the auto quote process. She was patient, knowledgeable, and made everything easy to understand. Great experience!"
We responded:
"Ana - thank you for choosing us for your auto insurance needs. Nancy loves helping make the process as easy as possible. Thank you again for choosing us and for the five star review. We appreciate it and look forward to taking care of you for many years to come. - Karen Gross State Farm Insurance Agency "
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Fred Sheriff

July 2, 2025

5  out of  5
rating by Fred Sheriff
"I just completed an in-office review of my Homeowner policy. I was pleased at how efficient and thorough it was. In this day and age, there can be no mistakes when it comes to coverage. It is tempting to try to keep the rate low, but Karen's professional team know how to best guide their customers. Highly recommend this agency."
We responded:
"Fred - Thank you so much for your thoughtful review! We're delighted to hear that your in-office Homeowner policy review was both efficient and thorough. At our agency, we truly believe that comprehensive coverage is essential, and we're glad we could provide the expert guidance you deserve. Your recommendation means a lot to us, and we look forward to continuing to serve you with the highest level of care and professionalism! - Karen Gross State Farm Insurance"
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Double D Towing

June 26, 2025

5  out of  5
rating by Double D Towing
"Thank you for your help today Corina with our invoices!"
We responded:
"Thank you for taking the time to give us a five star review. We appreciate it. - Karen Gross State Farm Insurance "
Profile photo of Valerie Aivazian

Valerie Aivazian

June 13, 2025

5  out of  5
rating by Valerie Aivazian
"Nancy, Thank you for you help. I appreciate your time and courtesy.. you're 5 stars all the way."
We responded:
"You're welcome, Valerie! We're glad Nancy could assist you and provide you with the information you needed. Thank you for your kind words and the 5-star rating, it means a lot to us. If you have any more questions in the future, feel free to ask. We're here to help! "
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Nuñez N

June 10, 2025

5  out of  5
rating by Nuñez N
"Thank you State Farm and Karen for the time spent helping me with my Policy. I was ablento.get more coverage and perks through State Farm than other agencies. Looking forward to many years."
We responded:
"It is truly our pleasure! Thank you for choosing our office and here’s to many more years. - Karen Gross State Farm Insurance "
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Victoria Sechrist

June 2, 2025

5  out of  5
rating by Victoria Sechrist
"I had good experience with State Farm"
We responded:
"Victoria - Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. - Karen Gross State Farm Insurance"
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Jennifer Main

May 31, 2025

5  out of  5
rating by Jennifer Main
"Kirby and the other girls in the office are always attentive and kind 🤗⭐"
We responded:
"Thank you for the five star review Jennifer! We appreciate your loyalty and enjoy taking care of you. - Karen Gross State Farm Insurance "
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Lexie Alvizar

May 30, 2025

5  out of  5
rating by Lexie Alvizar
"Corona L. helped us out so amazing and understanding. Overall great experience!"
We responded:
"Thank you Lexie for taking the time to give Corina a shout out. She takes great pride in helping others. Thank you again for the five star review. - Karen Gross State Farm Insurance "
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Michael Rube

May 30, 2025

5  out of  5
rating by Michael Rube
"No previous experience at this location, agent was very helpful explaining coverage options."
We responded:
"We are happy that you chose us to help with your insurance needs and are that you found our service helpful. Thank you for the review. We appreciate it. - Karen Gross State Farm Insurance "
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Juan Patino

May 30, 2025

5  out of  5
rating by Juan Patino
"I would like to thank all the people working with Karen Gross in Visalia, been there, they all very friendly n treat real nice....."
We responded:
"Juan - thank you for your kind words. We appreciate you and the 5 star review. We look forward to taking care of you for many years to come. - Karen Gross State Farm Insurance "